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Kolaxo CCS has teams of most experienced and educated answering service agents of the call center industry. We have further divided them into different segments to train them specifically about single industry. They are now in good position to interact with customers and provide relevant information with confidence that push-up the good impression. We conduct a documented communication with customers so that not only the caller is satisfied but also the company must get equivalent benefit to analyze the pattern of callers and the similarity of the concerns. To give a better presentation, we have developed our own software to filter callers from their duration of talk time, analyze the agents rating of customer satisfaction and read agent’s valuable comment about caller. Our agents work in different shifts to make sure the required number of staff is available at night and during holidays. We have developed a perfect rotation system in which the night shift employees are also motivated as the day shift agents are. Hence, doesn’t matter when your customer calls even at late night time the callers is expected to meet satisfied and motivated agent. Our services are the best medium to develop trust in customers and produce positive results. We are communicating with customers on the behalf of business to make sure a strong personal connection is developed that lead to more productive results of your customer service.

free telephone answering service For ecommerce
 
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