I believe they have a team designated to retrieve feedback from websites, like this, and auto-reviews. It would seem ridiculous if they didn't. Modding communities help test a car's limits and forums like these help them get info on what the average joe likes or dislikes about the car. Expect changes for '14 models.. But, do i believe the big-wigs read this stuff? No.. it's probably watered down into some sort of checklist with general broad complaint/positive remarks, nothing quoted.
However if they are reading they should know I won't buy another Honda/Acura product if they don't get it together and fix things that are going on with the 1st year cars.
I actually noticed that car makers have teams dedicated to doing just that, GM & Ford being the ones I noticed. I haven't noticed the Acura team on the forums interacting with members but if they're not, maybe we can message them ourselves and let them know to jump on the forum!